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Vendor Deep Dive: Hitachi Digital Services Strategy

By Larry Dignan

Boomi World 2025: Lessons From Early AI Agent Efforts So Far

By Larry Dignan

Lowe’s Eyes AI Agents as Home Improvement Companion for Customers

By Larry Dignan

Lloyds Banking Group Bets on Google Cloud for AI-Driven Transformation

By Larry Dignan

FarmaMondo Future-Proofs Infrastructure to Deliver Medicine Globally

By Larry Dignan

With Delta Air Lines’ Cloud Migration Complete, Company Eyes Data, AI-Driven Customer Experiences

By Larry Dignan

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

By Larry Dignan

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

By Larry Dignan

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

By Larry Dignan

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

By Larry Dignan

How Virginie Nowak blended employee and customer experiences at Access Bank

By Larry Dignan

Rocket Companies’ strategy: Generative AI transformation in turbulent market

By Larry Dignan